Procedure

The Grievance Procedure was established to meet the requirements of the American with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of service, activities, programs, or benefits by the County. The County’s Personnel Policy governs employment related complaints of disability discrimination.

The complaint must be made either online or in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, and location, date, and description of the problem. Alternative means of filing a complaint are available upon request.

The complaint must be submitted as soon as possible but no later than 60 calendar days after the alleged violation by either the grievance or designee. Within 15 calendar days after receipt of the complaint, the appointed ADA Coordinator will meet with the complainant to discuss the complaint and the possible resolutions. 

Within fifteen days of meeting with the ADA Coordinator, the complainant will receive a response and where appropriate, in a format accessible to the complainant. The response will explain the position of the COunty and offer options for substantive resolution of the complaint. 

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant or designee may appeal the decision with fifteen calendar days to the Montgomery County Board of Commissioners.

Within fifteen calendar days after receipt of the appeal, the Montgomery County Board of Commissioners will meet with the complainant to discuss the complaint and possible resolutions. Within fifteen calendar days after the appeals meeting, the Montgomery County Board of Commissioners will respond in writing, and where appropriate in a format accessible to the complainant, with a final resolution of the complaint. 

All written complaints received the by ADA coordinator, appeals to the Montgomery County Board of Commissioners, and responses from those two offices will be retained by the COunty for at least three years.

Please submit complaints by using our online form or by mail to:


Montgomery County KS

PO Box 446

Independence, KS. 67301